Privacy Policy

Sanctuary & Hope protects your privacy while you access our crisis and shelter resources.

We understand the sensitive nature of your visit. Whether you are seeking mental health support or adopting a pet, your trust is our highest priority. This policy determines how we process the information collected by our sanctuary, providing reasons why we must collect specific data to ensure your safety and the welfare of the animals in our care.

When you visit Sanctuary & Hope, we automatically collect information about your device and time zone to ensure our tools are accessible across the North American / US region. As you browse our resources or animal listings, we track interactions to improve our support. This is “Device Information.” We may also collect personal data you provide, such as your Name or Email, during crisis intake or adoption applications to fulfill our commitment to care.

Why do we process your data?

Our priority is your security. We process minimal data necessary to maintain our platform. Information collected automatically is used only to identify potential security threats and establish statistical information regarding resource usage. This statistical data is not aggregated in any way that would identify a specific individual within our support community.

You can visit us without revealing your identity. However, to receive our wellness newsletter or inquire about an animal, you may provide data like your name. Choosing not to provide this may limit your access to certain features, such as direct contact with our crisis advocates. If you are uncertain about mandatory fields, contact us at care@sanctuaryhope.org.